Help Center

How can we help?

Quick answers to common questions. If you still need help, send us a message through the Contact page.

How do I get started?

Create an account with email and password, or sign in with Google. Connect your website, Google Business Profile, and any social accounts, and Adelante builds your first Business Health Score in a few minutes. No credit card and no sales call required.

What is the Business Health Score?

It is a single score for how your business shows up online, broken down by channel: website SEO, Google Business profile, social consistency, citation accuracy, and AI visibility (whether ChatGPT, Perplexity, and Google AI Overview actually recommend you). Alongside the score you get a prioritized Setup Guide that ranks exactly what to fix first and why.

Is the free plan really free?

Yes, and it is permanent, not a 14-day trial. The free plan includes your health score for one business, an unlimited Setup Guide, 200 customer messages per month, 5 tracked SERP keywords, 2 team seats, and a monthly website audit. You upgrade only when you outgrow those limits.

Which accounts can I connect?

Google Business Profile, Google Search, Facebook and Instagram, TikTok, Gmail, Microsoft 365 and Outlook, Twilio for SMS, HubSpot, and ServiceTitan. Every connection is a direct, first-party integration you authorize and can revoke at any time.

How does customer messaging work?

Import your existing customer list by CSV, then send templated email or SMS from your connected accounts and track every open, click, and reply. Paid plans add multi-touch campaign sequences with reply and stop rules. Sending is metered per month and counted against your plan so a burst cannot blow past your limit.

Do I really own the website the builder creates?

Yes. Every site the AI Website Builder produces is genuinely yours. You can export it, self-host it, or hand it to a developer at any time. There is no proprietary lock-in like Wix or Squarespace.

How is AI used, and are there limits?

AI drafts messages and social posts, powers the in-product assistant, and edits your website in the builder. Every plan includes a monthly cap on AI messages so costs stay predictable. When you reach the cap, the assistant prompts you to upgrade rather than silently slowing down.

How do billing and cancellation work?

Paid plans and optional modules are managed through the billing flow in your account. You can change or cancel at any time, and when you cancel you keep access through the end of your current billing period. For current options, see the Pricing page.

How is my data handled?

We process only the data needed to run the features you use, and we never route your customer data through a third-party middleware layer. See our Privacy Policy and Terms of Service for full detail on data use and your rights.

How do I contact support?

Use the Contact page to send us a message. Include your account email and a short description of the issue so we can help faster.

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